Experience of Care Week-Tweet Chat
Hosted by WeNurses using #ExpOfCare
What is co-production?
Co-production is a way of working that involves people who use health and care services, carers and communities in equal partnership; and which engages groups of people at the earliest stages of service design, development and evaluation. Co-production acknowledges that people with ‘lived experience’ of a particular condition are often best placed to advise on what support and services will make a positive difference to their lives. Done well, co-production helps to ground discussions in reality, and to maintain a person-centred perspective.
Co-production is part of a range of approaches that includes citizen involvement, participation, engagement and consultation. It is a cornerstone of self-care, of person-centred care and of health-coaching approaches.
Values and behaviours
For co-production to become part of the way we work, we will create a culture where the following values and behaviours are the norm:
In the 1970s, social policy recognised how users can make a difference to the quality of service they receive when they participate in the delivery of the public service themselves. During the last decade, there have been efforts to explore how client involvement in service delivery can be encouraged and supported by the services themselves (Boyle et al, 2006a and b). One approach, which emphasises the importance of the collaboration between service providers and users, is co-production. It is also known as co-creating services, whereby service recipients are involved in different stages of the process, including planning, design, delivery and audit of a public service (Boyle, Clarke and Burns 2006a; Needham and Carr, 2009). – Health Foundation ( 2010 ) What is co-production?
For this tweetchat we will aim to ask the following questions:
- Why doesn’t coproduction happen more often in the NHS?
- Why are we afraid of coproduction?
- What are the challenges? What are the real challenges that we need to focus coproduction on?
- What would help people who use services to be effectively involved in coproduction?
- What would help NHS organisations to consistently use coproduction to improve quality and patient experience?
- What coproduction resources/evidence/literature are out there that we can share?
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